Terms & Conditions – Window & Gutter Cleaning Services
CNP Cleaning Services provides professional window and gutter cleaning carried out safely, reliably, and to high standards.
For health and safety reasons, our team cannot carry out tasks that involve unsafe access, heavy lifting, hazardous materials, or conditions that could place people or property at risk. All work is completed using professional equipment and safe working methods.
Prices are agreed in advance based on your property, access requirements, and the service requested. Invoices are issued after the service is completed, and payment is due within the agreed timeframe.
If you need to cancel or change a booking, we kindly ask for at least 3 working days’ notice. Late cancellations or lack of access on the day may result in charges to cover allocated staff time and travel
costs.
Our team may take before-and-after photographs for quality control, internal reporting, investigation of complaints or damage, and marketing purposes. Where possible, photographs will avoid personal or identifiable content.
If you are not satisfied with the service, please contact us as soon as possible. We will aim to resolve the issue by returning to re-clean affected areas or adjusting the charge, in line with our service guarantee.
These terms exist to ensure fair treatment for customers and protection for our trained and insured cleaning team.
✅ Pricing & Charges (Customer-Friendly)
Prices are calculated individually based on property size and condition, the type of service (window or gutter cleaning), access and height requirements, and location.
You will always be informed of the estimated cost before the service is carried out.
Prices may change due to operational or wage increases, but any changes will be communicated with reasonable notice. Some services are charged per visit, while others are priced per service.
✅ Liability & Damages (Customer-Friendly)
CNP Cleaning Services is not responsible for damage caused by poor or faulty installations, fragile items, pre-existing damage, or normal wear and tear.
If any damage is caused directly by our team through negligence, it will be repaired or replaced in line with our public liability insurance (up to £1,000,000).
To help us investigate and resolve issues quickly, any damage concerns must be reported within 24 hours of the service.